Privacy

myCar.be values your privacy and therefore applies the new European legislation GDPR, effective as of 25 May 2018, as a reference. Though most information on this website is available without personal data needing to be provided, it is possible that the user is asked for personal information. This information will only be used in the context of strictly following through your information request. The user can always object, for free and on request, against the application of his information for direct marketing. To that effect, he will address:

myCar.be bvba
Koning Albert I-Laan 84

8200 Sint-Michiels

Tel.: 050 40 61 70

E-mail: privacy@mycar.be myCar.be privacy statement:

myCar.be BVBA processes personal data in accordance with this privacy statement. For further information, questions, or comments regarding our privacy policy, you are referred to www.mycar.be and privacy@mycar.be

Processing purposes

myCar.be BVBA collects and processes the personal data for customer and order management (e.g. customer administration, follow-up for orders/deliveries, invoicing, tracking of solvability, and the forwarding of marketing and personalised advertising).

Legal grounds for processing

Personal data is processed pursuant to article 6.1. [(a) consent,] [(b) (necessary for the implementation of an agreement),] [(c) (necessary to comply with a legal obligation)], [(f) (necessary to defend our legitimate interest to do business)] of the General Data Protection Regulation.

[To the extent the processing of the personal data takes place pursuant to article 6.1. a) (consent), the customer always has the right to withdraw the permission once granted.]

Transmission to third parties

Personal data is only transmitted to the staff handling the requests. This data can be transmitted to persons outside myCar.be bvba in case it turns out to be necessary to handle the request of the user.

If it is necessary to realise the set objectives, the personal data of the customer will be shared with other companies (of the myCar.be - group) within the European Economic Area which is directly or indirectly connected with myCar.be BVBA through a partnership or with any other partner of myCar.be, such as our financial partners Record Credits and AlphaCredit or others, as well as marketing agencies.

myCar.be BVBA guarantees that these receivers will take the required technical and organisational measures to protect the personal data.

Retention period

The personal data processed for customer management will be kept during the term which is necessary to comply with the legal requirements (for example in the field of accounting). It is saved for at least 10 years and for at least as long as the period during which the customer has the possession of the purchased vehicle(s).

Right of perusal, correction, deletion, limitation, objection and transferability of personal data

The customer at all times has the right of perusal of his personal data and can (let) correct it if it is incorrect or incomplete, have it removed, have its processing limited and object against the processing of the personal data which concerns him pursuant to article 6.1 (f), including profiling based on those provisions.

Furthermore, the customer has the right to obtain a copy (in a structured, current, and machine-readable form) of his personal data and to have the personal data forwarded to another company.

For the purpose of exercising the above rights, the customer is requested to:

• change the settings of his customer account himself; and/or
• send an e-mail with a copy of his ID attached for verification to the following e-mail address: privacy@mycar.be

Direct marketing

The customer has the right to object, free of charges, against any processing of his personal data with an eye on direct marketing.

Complaint

The Customer has the right to file a complaint with the data protection body ‘Commissie voor de Bescherming van de Persoonlijke Levenssfeer’

(Drukpersstraat 35, 1000 Brussel -

commission@privacycommission.be).

Cookies

As required by article 129, 1° of the telecom law ‘Wet elektronische communicatie’ of 13 June 2005, myCar.be bvba will inform the visitors of its websites of the application of cookies. Cookies are tiny text files which are placed on the hard disk of the computer of website visitors. They contain information such as the language preference of the surfer, so that he does not have to enter that information again on a next visit to the same website. Some cookies ensure that a website is displayed in a graphically orderly manner, others that a web application functions correctly. If you do not want a website to place cookies on your computer, you can change the settings on your browser accordingly.

How do you deactivate cookies?

If you wish to block cookies, you can do so through the browser you use.

• Internet Explorer: http://windows.microsoft.com/nl-NL/ windows7/Block-enable-or-allow-cookies
• Chrome: http://support.google.com/chrome/bin/answer.py? hl=nl&answer=95647
• Firefox: http://support.mozilla.org/nl/kb/cookies-in-enuitschakelen-websites-voorkeuren? redirectlocale=nl&redirectslug=Cookies+in-+en+uitschakelen
• Safari: http://support.apple.com/kb/PH5042

When you disable cookies, take into account that certain graphic elements may not appear nicely on your screen, or that you will not be able to use certain applications.

Cookies, web analysis and social media

Our aim is to optimize your user experience on our website. We therefore use cookies, web analysis services and social media plugins, according to AVG art. 6 paragraph 1 f.

 

We use different cookies and services to guarantee our website is fully functional and to make it as informative and user-friendly as possible for you. It's very important to us that you can browse our website comfortably, and that is why we constantly try to improve it, for example by saving your settings and automatically filling in forms so that you don't have to enter the same data every time. We also think it is important that you only see content that you are really interested in and that facilitates your online experience.

 

We will process your personal data carefully, however. Below you'll find all the details about the use of cookies and services on this website. You can, of course, disable all cookies and services as you wish. Block or delete cookies via your browser or disable them separately by installing an opt-out cookie or following a link. Remember to disable this option on all the browsers that you use. If you delete all cookies in your browser, this also influences the opt-out cookie.

Functional cookies

Cookies are small text files that are stored on your computer by the websites you visit, so that all settings or other changes that you make are saved on your next visit.

Functional cookies ensure that our website functions properly. These cookies are stored for a maximum of two years - and then automatically deleted. The following functionalities are made possible thanks to these cookies:

• save settings including language, location, number of search results, etc.;
• save settings for an optimal video display, for example the desired buffer size and your screen resolution;
• remember your browser settings so that our website is displayed optimally;
• recognizing misuse of our websites and services, for example by detecting various consecutive or failed registration attempts;
• fully load the website so that the website remains accessible;
• save your login details so that you do not have to enter them every time;
• follow a previously started conversation in the chat;
• check whether cookies have already been accepted;
• keep track of which products you want to compare.

 

You can prevent these cookies from being saved or delete previously stored cookies. More details are available via the manufacturer or the Help section in your browser. We remind you that some functionalities on our website will no longer be available or will only be available to a limited extent if you refuse these functional cookies.

Analysis services for statistical purposes

To determine which content you value most on our website, we constantly record the number of visitors and the most frequently visited content. We use the information we collect for statistical purposes such as:

• registering the number of visitors to our websites;
• recording how long visitors spend on our website;
• recording the order of the visits made to the various websites;
• determining which parts of our website require adjustments;
• optimizing the website.

 

We use the following services for statistical purposes, you can disable them by installing an opt-out cookie or following a link:

Google Analytics

Google Analytics is a web analysis service provided by Google Inc., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses cookies to give the website administrator the opportunity to analyze how users use their site. The information generated by the cookie about your use of this website is usually forwarded to a Google server in the US and stored there. Google will provide your IP address in the member states of the European Union or in other states that pre-shorten the Agreement to another controller. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. The IP address that your browser forwards in the context of Google Analytics is not merged with other Google data. The stored cookies from Google Analytics are automatically deleted after 14 months.

Click on  https://www.google.com/analytics/terms/gb.html and  https://policies.google.com/?hl=en for more information about the conditions of use and data protection.

Click on the following link to download and install a browser plug-in to disable Google Analytics:  https://tools.google.com/dlpage/gaoptout?hl=en.

Hotjar

Hotjar is a service that collects standard internet log information and details about usage patterns. This is used to identify which parts of the site are used the most, without identifying anyone.

 

Click on https://www.hotjar.com/legal/policies/cookie-information for more information.

 

Marketing services

We use marketing services to deliver attractive offers, from ourselves as well as from third parties. In doing so, we display advertisements through advertising partners or networks that use third-party cookies. These are activated when you visit our website and are only read by the respective advertising partner. We also want to show you advertisements that appeal to you. In order to do this we use retargeting on our website to ensure that the advertisements are tailored according to your interests. Using the cookies that are temporarily stored for this purpose, our retargeting partners are able to recognize visitors on our website under a pseudonym and only show the products that our visitors are interested in.

No personal or sensitive data is stored in the cookies used by our retargeting partner. And the information collected will not be merged with information that allows us to identify our visitors.

These services enable us to:

• measure the success and divide the advertising resources used between the advertising partners and ourselves;
• track which ads you've already viewed to prevent you from seeing the same thing over and over again;
• see the number of page views of our website;
• follow internal searches;
• see which product sites have been requested;
• recognize your login status.

 

We would like to point out that if these services are switched off for marketing purposes, you will still see advertisements. These advertisements can for example be adapted according to the content on the website. This type of content-related internet advertising is comparable to advertising you see on television - for example, if you watch a program about cooking, you will often see commercials for cooking products in the respective advertising blocks.

We use the following services for marketing purposes: you can disable them by installing an opt-out cookie or following a link:

Facebook 'visitor action pixel'

The 'visitor action pixel' is a tool provided by Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. Based on website visits and surfing behavior, we can use this tool to determine target groups for advertising on Facebook, so-called 'Facebook-Ads'. We also use this tool to measure the effectiveness of online marketing. For example, we can track user actions after they've viewed and/or clicked on a Facebook ad and then placed an order.

As soon as you open the website, the pixel is directly integrated by Facebook and a cookie can be stored on your device. If you then log in to Facebook or you are already logged in to Facebook, your website visit will be noted in your profile. The data collected remains anonymous, which means that we cannot see the personal data of individual users, nor link them to other information about a user. However, this data is stored and processed by Facebook so that it's possible for a conclusion to be established on the respective user profile. Data processing by Facebook is carried out in accordance with the Facebook Data Use Policy. If you do not have a Facebook account, this data processing does not apply to you.

Google DoubleClick

Google DoubleClick is a service provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google DoubleClick uses cookies to help you and to display relevant advertisements. An identification number (ID) has been assigned to your browser making it impossible to have information about your identity.

We also use DoubleClick Floodlight cookies for conversion tracking. Floodlight activity stores captured data with a specific Floodlight tag and presents it to all DoubleClick Google products, such as Google Analytics or Google DoubleClick Campaign Manager (DCM). The cookies stored by Google DoubleClick are stored for a maximum of 90 days.

For more information about privacy in Google DoubleClick: https://policies.google.com/?hl=en

If you wish to disable Google DoubleClick, click here.

Social media plugins

Our website contains social media plugins from various social media so that you can connect to social media channels. These plugins are highlighted using a logo or the words 'social plugin'. The following social media plugins are integrated in our website:

• 'Like'/'Share' Facebook Buttons Provider: Facebook Inc., 1601 Willow Road, Menlo Park, CA 94025, USA  Privacy policy Facebook